1. Introduction

At Haji Ismail Jewellers (“we”, “our”, “us”), customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may be eligible to return or exchange your item, subject to the conditions outlined below.

2. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

1. The return request must be submitted within [7/14/30 days] of receiving your order.

2. The item must be unused, unworn, and in the same condition as received.

3. All original packaging, tags, certificates, invoices, and accessories must be included.

4. Customized or engraved items are non-returnable unless they are faulty or damaged.

5. Items purchased on sale or at discounted prices may not be eligible for a refund unless they are defective.

3. How to Initiate a Return

To initiate a return:

1. Contact us at hajiismailjewellers@gmail.com with your order details and reason for return.

2. Our team will review your request and provide you with return instructions or a Return Authorization (RA) number.

3. Securely pack the item with all original materials and ship it to the address provided.

4. Unless the return is due to a defect or error on our part, return shipping costs will be the customer’s responsibility.

5. Once received, the item will undergo an inspection.

4. Refunds

• Approved refunds will be processed to your original payment method within [7–14 business days].

• Shipping fees are non-refundable (unless the return is due to an error or defect).

• Store credit or exchanges may be offered as an alternative to refunds, depending on your preference.

• Refund timelines may vary depending on your bank or payment provider.

5. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us immediately (within [X days]) of delivery.

• You may be asked to provide photographic evidence.

• We will cover the return shipping costs and offer a replacement or full refund.

6. Non-Returnable Items

The following items are not eligible for return:

• Customized or engraved jewellery.

• Earrings (for hygiene reasons).

• Items sold as “Final Sale.”

• Items without original packaging, certificates, or documentation.

7. Exchanges

• Exchanges are subject to product availability.

• If an exchange is not possible, a refund or store credit will be issued.

8. Condition of Returned Items

All returned products will be carefully inspected. If the item shows signs of wear, damage, or missing parts, we may deduct a partial amount or reject the return.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Haji Ismail Jewellers

Email: hajiismailjewellers@gmail.com
Phone: 0812843290
Address: Shop#1, Al Hashir Plaza, Markaz, F-10 Markaz F 10/4 F-10, Islamabad